sample fees

Although we have explained a lot on why we charge sample fees for makeup brushes, some customers still can not understand such regulation, they even think it is just our excuse, and doubt our sincerity to do business with them.

For some customers, the makeup brush factory should offer free samples for their evaluation at the very beginning, and only after their confirmation of the makeup brush quality, they can consider the next step. For them, the makeup brush manufacturers should seize all possible opportunities to establish cooperation with them even lose some money at the very beginning.

Yes, we really want to establish cooperation with each potential customer, and we always consider customers as king, but we are a company and need profits to survive, so we can not always meet the requirements of every customer who asks for free samples. And in our opinion, the establishment of cooperation needs the efforts of both sides. We, as the makeup brush supplier, will not make any profit on the sample. On the other hand, we hope that at the very beginning, the customers can afford such sample fee which will be refunded to customers in the future orders. We think it is really fair and would like to get support and understanding from all of our customers. After establishing long term cooperation, it is ok to offer free samples sometimes as long as we have existing materials in hand. We will not charge any fee for these samples.

Of course, most customers can totally understand us and agree to pay the sample fees. Once they would like to custom makeup brushes from us, they will ask us to make prototypes and pay them, after confirming the brush quality, they will place orders sooner or later and we will refund the sample fees to them as promised. We have established long term relationship with many customers by this way, and we both are happy with our cooperation.