2013年2月28日星期四

How to remove the hair smell

Many customers feedback that some of our makeup brushes have heavy smell, especially white goat hair. It is known that goats have mutton smell, so the goat hair certainly will contain such mutton smell. Although we have try to minimize such smell during the sterilization and dyeing, it is very hard to completely get rid of such smell. Especially for the makeup brushes with white goat hair- the original goat hair color, without the processing of dyeing, the smell will be heavier than the brushes with dyed hairs. Careful customers will find that brushes with black hairs have lighter smell than white hairs.
 
Although we will try our best to minimize the smell, it will more or less have some smells left. Here, we would like to show how to remove the goat hair smell if we find the brushes we bought have some smell:
 
1.       wash the bristle with shampoo and then air-dry it. Water can get rid of some smell, and dry it by air can also remove some smell. DO NOT DRY IT UNDER SUN.
2.       If you do not want to wash the brush, or the brush still have smell after washing, you can put the brush in ventilation place for some perido, such as 3-7 days. The airflow will help to remove the smell. Usually, after 7 days, the smell will be removed.
3.       If users do not care such smell too much and can not wait to use the brush, you can also directly use the brushes, the smell will gradually disappear after certain period. Also the fragrance of the powders will gradually cover the goat hair smell.
 
All animal hairs will contain some smell, we hope customers can understand it is not quality problem. We will try our best to remove the smell during our production, but it is really the material characteristics which is hard to be affected by human beings.
 
 

2013年2月26日星期二

Combine orders to reach MOQ requirement

Many customers know that each makeup brush factory has its own MOQ requirement, while some require 5000pcs, some require 1000pcs, and some require 500pcs or even lower. Some customers are puzzled about so big difference. Here we would like to explain as following:
 
In fact, the material suppliers of the makeup brushes have really high MOQ requirement, at least 5000pcs. But we know most customers can not afford so high quantity at the beginning of their business, so to support these customers, we will try best to combine the orders of all customers to reach our suppliers’ MOQ requirement.
 
For example, one customer order 500pcs powder brushes with ZGF goat hair, but our hair supplier require 5000pcs at least, so we need to combine all other orders with the same ZGF goat hair and then order from our supplier. Also, if a customer order 2000pcs brushes with wooden handle, we will have to find if any other customers need brushes with the same material/size/shape. Otherwise, our handle supplier will not accept our order with 2000pcs.
 
Of course, such method does not always work. As the precondition to combine orders is all customers must need the same material with totally the same size and shape, especially for ferrule and handle. As the ferrule and handle have molds which are not universal even if with slight difference. If a customer need copper ferrule with size 18*12, while another customer need same copper ferrule but with size 15*10, we will not be able to combine these two orders. Or if a customer need 18*12 copper ferrule with cylinder shape, another customer also need 18*12 copper ferrule but with taper shape, we also can not combine the two orders. The brush handle also has the same situation.
 
We will try best to support customers’ business, but sometimes, we really are not able to combine the orders to reach our suppliers’ MOQ requirement. Therefore, sometimes, we can not accept lower order quantity. We hope to get customers’ understanding and full communicationduring customizing makeup brushes.
 

2013年2月24日星期日

Real samples are the best for quotation

Some customers can not understand why the makeup brush manfuacturers always require real samples for quotation during customizing makeup brushes. As they have specified their detailed requirements on the material/size/color of the brush bristle/ferrule/handle/logo, they believe these information will be enough for quotation. However, detailed description is not always enough, for example the bristle material and workmanship.
 
Recently, we received an inquiry from a customer who have sent us their detailed requirements on the required makeup brushes including the brush drawing and notes of the material and color of each part. Therefore, we quoted accordingly. However, they are surprised by our price and said our price is 50% higher than their current price. We realize that something must be wrong, as our cost will never so higher than others. Therefore, we try to communciate with the customer and get the real samples from them. After evaluating their samples, we know where is the problem. Customer requires #10 goat hair for their brushes, but there are so many grades for #10 goat hair, so we quoted the best grade, but the real material of customer’s real samples are with much lower grade #10 goat hair. Therefore, we requote according to the exact hair grade and customer feels very satisfied with our price.
 
The workmanship is another factor which is not so easy to clarify and explain, but as a manual product, without knowing the requirement on the workmanship, it is not easy to offer exact quotation of the brushes. Different workmanship will cause great difference on price.
 
Sometimes, customers are not so professional on the material and workmanship, so they can not specify exact material grade, which will cause misunderstanding of the makeup brush factory. Therefore, the best effective and safty way is to send real samples to the makeup brush factory, then the factory will know customer’s exact requirements on material and workmanship from the samples.
 
Therefore, during custom makeup brushes, if you have real samples in hand, or if they are available, it will be the best if you can send the samples to us.