About the shipment delay

Due to some natural or manmade reasons, sometimes, the shipment may have to be delayed. For example, rainy season will obstruct the painting and glue drying; mismanagement of the makeup brush manufacturer will cause the quality problem. Although natural delay is inevitable while manmade reason is avoidable, once if the delay happens, the most important thing for the makeup brush manufacturer is not to pay a lot of time to ascertain where the responsibility lies, but try best to remedy and explain to customers immediately.

 

During our communication with customers on the delay, we should firstly tell customers the reason of the delay, the update shipping date and how to compensate for the delay. The compensation differs base on different situation: if the makeup brush manufacturer promises 30 days lead time, while customers requires urgent delivery for example 20 days, and the manufacturer just agree to try best, if not able to deliver after 20 days, the manufacturer should not compensate for such delay as long as they can deliver within 30 days; but if the manufacturer promises 30 days and can not ship on time, they should make compensation.

 

If the delay cause partial shipment, for example, the order quantity is 20000pcs and the delivery time should be May 1^st. While on May 1^st, only 15000pcs can be available for shipment, and the rest 5000pcs will be finished after one week. Then the makeup brush factory should communicate with customer to check if they can firstly send the finished 15000pcs and then the rest 5000pcs. Usually, the customer will agree as long as it will not affect their selling. But since it is the fault of the makeup brush factory instead of customer, and the shipping charge for two shipments must be higher than one shipment, so the makeup brush factory should initiatively promise to afford the shipping charge difference.

 

No matter what is the situation, since the delay happens, the makeup brush manufacturers should firstly realize that it is their own responsibility, sincerely communicate with customers and initiatively take related responsibilities.

Try best to win customers’ trust

Occasionally, we may meet some customers who are always suspicious and cautious to our product quality and our credibility. Sometimes, they can not believe the product quality is good at low price; sometimes, they think you are not a makeup brush factory but just a SOHO….They usually think most Chinese makeup brush suppliers or most Chinese suppliers are cheater.

 

We are often asked to offer our business license, it is reasonable for international business. However, we once were required to offer our sales’ ID card and other personal information, although it is very unusual, we have to meet such requirement to win customers’ trust.

 

Sometimes, customers send us some brush samples and would like us to copy the brushes. While their brush samples have some quality problem, as a professional makeup brush manufacturer, we will improve on such problem and then send the better samples for customers’ confirmation. However, few customers insist that we change to worse material even if they have seen and feel the quality improvement. For example, we use better goat hair material which is softer and better than original samples at the same price, but the customers suspect that we mix some synthetic hair. Although we have explained the material difference, they just can not believe us and insist that they would the same material as their samples. It is no problem for us to change to the original material, but we really can not understand why customers prefer worse material. Also, sometimes, customers send us samples made by other makeup brush manufacturers, and we find the logos on each brush are in different directions. It is really unusual and improper for makeup brushes or any product, then we suggest customers to revise this, but our suggestion is not approved.

 

Of course, most customers trust us very much, especially the frequent customers. They would like to get suggestion from us and will be very grateful once they realize that our brush quality is better than their original samples. Just few new customers are somewhat suspicious to new suppliers.

 

We know it is our fault if we can not get customers’ trust. As a makeup brush manufacturer, we will always try our best to win customers’ trust with better service and better quality.

Pantone code for makeup brush

If customers would like to have different and creative colors for the brush ferrule and handle during custom makeup brushes, they should express the exact color to the makeup brush manufacturers. While sometimes words fail to convey the exact ideas, and word description on color is far from enough. For example, customers would like to have dark red handles, but how dark? The brush factory can not promise the finished color is what customers really want. So we need a certain code which can be understood by customers and manufacturers from different locations and countries, also can show the exact color.

Pantone code is such a code; customers just need to tell manufacturers the exact pantone code, then the makeup brush factory can do accordingly. For example, 185C means a type of red color, and can be differ from 186C and 187C which show different red level.

While discussing and finalizing the makeup brush ferrule and handle color, customers please click here  to download the pantone code, and then send the exact pantone code to the manufacturers.

Why customers should take more responsibility for custom makeup brush

Not like wholesale, if customers would like to custom makeup brushes, they should take more responsibilities.

Firstly, it is best to send prototypes to the makeup brush factory to show the required material, size, color and logo etc; if no prototypes, at least pictures or drawing with material/size/pantone code/logo description. In a word, all information on the brushes should be offered by customers. The makeup brush manufacturer only needs to make samples according to this description for customers’ confirmation.

If the samples meet customers’ all description, but customers finally find that the makeup brushes are not what they want, then customers should afford related loss. If just samples, customers should afford the sample fee; if customers do not show any dissent until receiving the batch shipment, they should afford all loss by themselves, including the shipping charge to return the unsatisfied makeup brushes, modify and manufacture new makeup brushes/samples and send new samples/batch shipment….

So at the very beginning, customers should express their exact and detailed requirements on the makeup brushes they would like to customize, and be very cautious and careful to check the samples from the makeup brush manufacturers. All the above are their own responsibility, if not carefully fulfill, they might not be able to get the brushes they want and take more risks.

Customization VS Branding on makeup brushes

During communication, we find that some customers do not really understand the difference between custom makeup brushes and branding/private labeling on makeup brushes. And due to the language limit, they may get wrong information from some makeup brush manufacturers who are not so skillful in English.

Here we would like to clearly explain the difference between customization and branding, so that customers can ensure exactly communication with any makeup brush factory.

Customizing makeup brushes means that customers have their own ideas and design on makeup brushes, including the material, size, color, logo etc. They do not want the existing makeup brushes from the makeup brush factory, and want their own styles.

While branding means that customers like the existing styles of the makeup brush manufacturer, but to promote their own brands, they would like to have their own logo printed on the existing brushes. Usually, branding will not change the brush material, size or color, but just change the brand.

In fact, branding is included in customization. So if customers would like to have their brand printed on the existing brushes, they can also say they would like to custom makeup brushes; but if customers would like to change the brush material, size or color, they usually should not say branding makeup brushes, it may cause confusion of the makeup brush manufacturer.

proper package for makeup brush samples

Today, we got some makeup brush samples from an international customer, there were more than 10pcs brushes and were directly put into the FEDEX envelop. After opening envelop and carefully checking the brushes, we found that a powder brush was broken. Maybe it had been broken before shipment instead of the damage during shipment. Whatever, we have sent the pictures of the broken brushes to customer to ensure if it is broken during shipment.

However, no matter it is shipment damage, customers and suppliers should be very careful about the package even if just for samples. During custom makeup brushes, the customers may need to send samples to the manufacturers for quotation, and manufacturers need to send samples/prototypes back to customers for confirmation. They usually use FEDEX/DHL/UPS to deliver the samples, and these express companies will offer free envelop/pack which is very convenient. Therefore, if the makeup brush samples are not too much, most will put the samples into envelop/pack.

Since the samples are small and in few quantity, it is ok to put them into envelop or pack, just be sure that they will not be damaged during shipment. A good way is to put the samples into bubble wrap and then put into envelop, which will prevent the brushes from being cracked during shipment. Some express companies also offer bubble envelops, which will be the best for brush sample delivery.

If without bubble wrap or bubble envelop, do not put the brushes directly into envelop, it is best to put the samples into carton package which can also prevent shipment damage.

Shall we change the web host?

Since last year, the keywords of our website has reached good rank in Google, Baidu and Yahoo, for example, the keywords custom makeup brushes and makeup brush factory has ranked the first place on the first page, the keyword makeup brush manufacturer also ranks in the first 3 place, which helps us a lot on our marketing. We can receive new inquiries every day from international customers.

Although we are Chinese makeup brush manufacturer, to explore more international customers, we bought our web host in USA, which can ensure that the international customers can open our website quickly.

However, since last month, our website had some problem: sometimes, we can not open the website; sometimes the website works very slowly. Many customers sent us emails to complain that they could not open the website; ourselves also have problem in opening our website. And after checking, we are surprised that all our keywords’ rank sharply dropped, none of them could be found on the first page of any search engine.

We have discussed with our server on such problems for many time but no solution. Now we are considering changing another web host which can be more stable and work better. However, we are not so familiar with such field and some guys said that changing web host may also cause the rank drop of our keywords.

What shall we do? If not change the host, our customers can not normally visit our site and the keywords rank will keep dropping; if change the host, which one should we choose?

We will send back customers samples upon request

Sometimes, customers would like the makeup brush manufacturer to exact copy existing makeup brushes, and to better understand customers’ requirements on the brush style/material/size etc, the makeup brush factory usually require customers to offer samples.

 

For those who would like to exact copy their own existing brushes, they shall have stocks on hand, so it is no problem to send samples, and sometimes, they hope the brush manufacturer to keep the samples for future orders.

 

But for those who would like to copy other brands such as sigma or MAC brushes but with their own logo, they have no stocks on hand, and have to buy brushes from Sigma or MAC at high price. Therefore, they usually only buy 1pcs each, if can not get back the samples, after receiving the batch brushes, they will not sure if the brushes are exactly the same as the original ones. At this situation, they will require the makeup brush manufacturer to send back the samples after checking.

 

Customization means customers decide everything, since we specialize in custom makeup brushes, we will try our best to meet customers’ every requirements. We can send back customers’ samples upon request: if customers would like us to firstly make new samples for their confirmation, we will send customers’ samples together with the new samples or batch shipment; if customers do not want to order from us, we will also return the samples back to customers separately

Does Toney use natural or synthetic hair for makeup brushes

Hair material is the most important aspect of makeup brush quality; all customers will discuss about the hair material with the makeup brush manufacturers if they would like to buy makeup brushes.

 

In order to create a comfortable and perfect makeup, most users would like to have best hair material for their makeup brushes. Depending on the intended purpose of the brushes, the brush hair can be natural hair or synthetic hair. For the brushes used to apply dry powders, animal hairs will be better, as they have better power holding capacity; the brushes used to apply liquid such as foundation, synthetic hair will be better as they will not be eroded by liquid.  However, some customers may consider not only makeup itself, but also other issues, such as price and animal protection; therefore, they may prefer synthetic hairs for all brushes.

 

Anyway, as s professional makeup brush factory, we can supply makeup brushes in both natural hair or synthetic hair.

Why Toney does not sell brushes individual users?

We all know that the end users of makeup brushes are individuals. Some individuals may buy the brushes from a beauty shop, some may buy from speciality stores; some may buy from super market or internet. However, few users will directly buy from makeup brush manufacturers or factories.

Firstly, the makeup brush factory will not agree to manufacture or custom makeup brushes with small or only one quantity. As the factory have to order material from their suppliers, and their suppliers have MOQ requirements on the material.

Secondly, even if the factory finally agree to make, the price will be extremely high, which is not cost-effective for the users. The time to produce 1 brush is almost the same with batch quantity. So if order 10000pcs, the cost will be shared, and the production cost on each brush will be few; but if only one brush, it should afford all production cost.

Therefore, although some users would like to have unique brushes with their own name on the brushes, after discussing with most makeup brush manufacturers, they almost have to give up.

Just like all other makeup brush manufacturers, Toney usually will not sell brushes to users who would like to buy 1pcs/set makeup brushes with their own style, unless our existing material can meet the customers’ requirements on the brush color/material/size etc.

However, if the individuals would like to do business on makeup brushes and can meet our MQO requirement, we will certainly sell any brushes to them.

Do we manufacture makeup brushes for mineral makeup?

According to Wikipedia, the term "mineral makeup" applies to a category of face makeup, including foundation, eyeshadow, blush, and bronzer, which is made with loose and dry mineral powders.

With titanium dioxide and zinc oxide ingredients, mineral makeups are good for those who suffer from inflammatory problems and acne; also they offer a mild amount of sun protection. Mineral makeups don't contain liquid ingredients, so can last in their containers indefinitely as long as the users don’t contaminate them with liquid.

Due to all above advantages, now, more and more users begin to use mineral makeup, the demand on the makeup brushes especially for mineral makeup raise up. Therefore, many makeup brush manufacturers add the mineral makeup brushes to their production lines, the most famous and popular brand will be Everyday Mineral Makeup Brushes, Bare Escentuals, and ELF Mineral Makeup Brushes etc

Toney, as professional makeup brush factory, also can custom mineral makeup brushes. We can manufacturer the following types of mineral makeup brushes according to customers’ requirements:

•     Kabuki Brushes - The Kabuki is by far the most popular bush for mineral makeup foundations, including all Kabuki variations.

•     Face Brushes - Includes all other face brushes used for mineral makeup - foundation, mineral veil, all-over-face colors.

•     Blush Brushes - also includes brushes used for contouring and highlighting.

•     Concealer Brushes - are synthetic brushes that provide dense coverage to hide imperfections.

•     Eyeliner Brushes - which one you choose depends on if you want a thin line, a heavier line, or you are going for a smoky eye look.

•     Eyeshadow Brushes - come in a wide variety of shapes, styles and sizes for all over coverage or contouring.

Contact us now to custom mineral makeup brushes, our experienced team will offer you good service and solution.

When and how Toney was established

We have introduced a lot of the information on makeup brush and the makeup brush industry, however, most of you may still not so familiar with our company even if we always declare that we can professional makeup brush factory.

 

Here, we would like to introduce of the origin and establishment of our factory.

 

Toney was originally established by Ms Sally who had been worked in a big makeup brush factory for many years, and had known everything on makeup brushes including material sourcing, manufacturing and marketing.

 

In 2000, Ms Sally finally decided to found a factory to manufacturer makeup brushes by own factory. She chose Shenzhen as the factory location since there are so many skillful workers and mature market for makeup brushes.

 

At the very beginning, as no experienced international sales, the factory manufactured brushes for trading companies who will export the brushes to overseas. And even if we always offer top grade makeup brushes, we only win very few margins, most margins went to the pocket of trading companies.

 

Therefore, in 2002, Ms Sally decidedly employed 2 international sales to explore oversea market. Despite of huge difficulties, we gradually win orders from international customers due to our good quality and competitive price.

 

In 2005, due to market demand, we established an office in Kunshan to explore the market in Jiangsu province and Shanghai. Also, as Kunshan is very close to shanghaiing port, it will meet customers’ different requirement on the FOB port.

 

Now, just like most makeup brush manufacturers in China, we mainly specialize in custom makeup brushes and only have two offices in China. But we believe that our makeup brushes will become more and more popular.

 

Our goal is not only customization or private label, but to create makeup brushes with our own specific style and then to make our brand Toney be international famous brand.

Why choose us to custom makeup brushes

Our propose to offer custom makeup brush service is to meet the different and specific demands of each customer. Sometimes, we manufacture makeup brushes for the companies/makeup schools/ artists who never sold a brush before.

 

The service to custom makeup brushes offers customers the opportunity to choose from a variety of material/size/color/style of the makeup brush hairs/ferrules/handles, and can supply high quality brushes to meet users’ desired needs. Also, Imprinting and private labeling are Available upon request.

 

As a professional makeup brush factory, we will firstly work with you to provide a prototype based on your requested specifications before mass production.

 

Our quality and inspection department will ensure that our finished products will meet your requirements. The highest quality standards are applied throughout our manufacturing process: All of our makeup brushes are manufactured under our supervision and to our strict quality standards; also, the quality control checks are maintained at each step of production process

 

We have offered brushes for cosmetic, artist, theatrical, medical, and craft industries, and have win great fames due to the innovative brush styles and good quality, some of our brushes have become standard in the marketplace.

 

Now, as a premier makeup brush manufacturer, we are known by more and more customers all over the world. Our continual innovation, ongoing training, and a dedicated workforce ensure that qualified makeup brushes are delivered to every customer.

 

If you have any demand or request, please feel free to contact us now and let us know your custom brush requirements. Our experienced team will work with you to provide you with good price, professional service, and outstanding results.

 

The Private Label Service for Makeup Brushes

Selling makeup brushes with own logo or label can help achieve higher profit margins; so many customers would like to custom makeup brushes. Toney, as a professional Chinese makeup brush manufacturer since 2000, has extensive experience to meet customers’ private label makeup brush needs. We can offer a large variety of brush styles and material, also a variety of handle colors and shapes to imprint your individual or company name/logo to assure your ultimate satisfaction. 

Whether you are sourcing single makeup brushes or professional makeup brush sets, you will find the convenience and reliability to communicate with the leading makeup brush manufacturer. Our experience in offering private label makeup brushes to many famous global cosmetics companies, beauty shops and artists have placed us in a unique position to meet a broad range of private label requirements for our customers. 

For more details to private label makeup brushes, please click here to check the process to customize makeup brushes

To establish a private label relationship with us, please contact us today to get started.