Getting customer approval on samples before mass production

While discussing lead time of makeup brush orders, the customers must require ASAP, while the makeup brush factory would like to get enough time to prepare production. Sometimes, it may have some conflicts on the delivery time if the makeup brush manufacturer can not meet the delivery time.

 

As the manufacturer, we should try our best to meet customers’ requirements, but for makeup brushes, the lead time should mean the date since customers confirm samples instead of the order date or payment date. As the makeup brush industry is very special, each customer has its own requirement on the makeup brush design and style, so only after getting customers’ confirmation on samples, we can start mass production.

 

For example, the customer place orders on August 1^st, arrange the payment on August 5^th, the makeup brush manufacturer send samples to customer on August 15^th, and get customer approval on August 20^th. During previous discussion, the lead time is about 30 days, so the exact delivery date should be on Sep 20^th instead of August 30^th.

 

Of course, the makeup brush manufacturer should clearly explain this at the very beginning discussion on the delivery time, and ensure that the customer has completely understand the explanation on the delivery time, so that it will have no potential conflicts on the delivery time.

 

Sometimes, customers have urgent delivery requirement, but to ensure that our brushes are the exact needed brushes of the customers, we should not start any mass production until getting customers approval on samples, otherwise, it will bring huge risks to both customers and manufacturers.

 

We should always keep enough and effective communication with customers at any situation!