No change without customers’ request

Being a makeup brush manufacturer who is specializing in customizing makeup brushes, we should do everything according to customer’s instruction.

 

If customers do not request any change on the brush, we should ensure the second batch is totally the same as the first batch.

 

The reason to mention this is because recently we found a problem during our quarter checking.

 

We have produced some brushes for a customer for two years, they always order the frequent items, so we clearly know their each requirements. One of our sales directs all affairs of the customer from the very beginning, so we believed there must be no problem on the order of this customer.

 

However, during our quarter checking, we found a serious problem. The logo of the first batch is horizontal but all the following batch is vertical. Although the customer did not found this problem and had no complaint, we still need to investigate and affix the responsibility for this issue.

 

Finally, we found the reason: the brush is originally designed to be placed vertically, so the sales believe it will be better to have the logo also to be vertical. Therefore, he let the printing factory to change the logo from horizontal to vertical.

 

We immediately wrote a email to the customer to feedback such problem, although the customer also believe vertical will be better, we sincerely apologize for this problem and promised no such issue would appear again. We also seriously educated and train the sales to let him know he can not change anything without customer’s request.

 

Although sometimes we may be more professional than some customers, but we should never change anything withou request.

 

If we do have some good suggestions and want to offer better brush to customer, we should firstly feedback to customer and get customer’s confirmation on this suggestion.

 

The partial shipment of makeup brushes

We are often required to expedite the shipment from customers who are in urgent need of the brushes or have their inventory sold out. Some may just need a part of the brushes to meet the demands of their clients. For example, they place a order for 1000 brush sets, but currently they have sold all stocked products out and need 100 sets to supplement their inventory. Then they will require the makeup brush manufacturers for partial shipment.

 

However, makeup brush production does not like other industry, partial shipment is meaningless.

 

The production process of makeup brushes is :

 

1.       We firstly need to order material from suppliers, the lead time of the material is not decided by us, so this period is fixed;

2.       After getting material, we shape the material to required shape and size;

3.       then do the painting and logo printing and waiting for the painting dried, this period also decided by weather not us.

4.       after all parts-hair/ferrule/handle being ready and the painting dried, we then finally assemble all parts together.

 

Therefore, the time we can control is only process 4, and no matter what is the quantity,the time to assemble all parts only takes 1-3 days, so the lead time of 100pcs is almost the same as 50000pcs (the time difference is just 2 days). So it is meaningless for partial shipment.

 

We know sometimes customers may have urgent demand on the makeup brushes during customizing makeup brushes. We will try our best to give priority to urgent order, but our best lead time is 30 days. We hope to get understanding from all customers.

 

 

About our bank account

Yesterday, we got an email from a customer who told us that they have transferred the payment and can not pay again to the western union account. We are really puzzled and can not understand what is the meaning of the customer. Therefore, we read the emails between the customer and “us” (sales@tmakeupbrushes.com), and surprisely find that “we” (sales@tmakeupbrushes.com) once sent an email to the customer and require customer to pay to another account.

 

The email is as the below:

Please note that i am currently having issues with my bank concerning loan financing from a sister company and we will have problem getting money from the account in the Proforma Invoice. 

 

Please do well to revert the wire payment instruction if you have already done so. Find attached, a revised Proforma Invoice with Western Union details to serve as interim solution to problem we currently have.

 

We are really shocked, we never sent this email to the customer, and we never have any problem on our bank account. We know that our email must be hacked!

 

Finally, we find that the ID of the hacker is from Nigeria, this ID may be from a Proxy Server, so it is really hard to track and locate the hacker. Also. the hacker has filtered the email address of the customer, so we are not able to receive the email from the customer.

 

Fortunately, the customer promised to arrange the payment on Monday, so the hacker send the above email on Saturday. But to expedite the shipment, the customer transfer the payment on Friday and cannot get it back.

 

Fortunately, the customer know our alternative email, without getting our any reply, they send email to our alternative email for checking. Otherwise, the customer must think we are cheating them, besides the money loss, it will greatly affect our future cooperation.

 

Here we would like to declare:

 

WE WILL NEVER CHANGE OUR BANK ACCOUNT, OUR BANK ACCOUNT IS ALWAYS TONEY INDUSTRY CO.,LTD.

 

Even if we have any change on the bank account, we will notify all customers in advance in written documents.

 

Please do not believe any notice of bank account change even from our email address sales@tmakeupbrushes.com . And if you have any doubt, please call us at 86-512-57864282.

 

 

Workmanship is more important than material

We know that makeup brush quality includes the material and workmanship. Material decides the touching feeling and comfort level, while workmanship affects the visual perception. Both are very important to the users.

 

Some users care much more on the material, but in fact, workmanship is sometime more important than material. After all, the makeup brush is a kind of beauty products, some customers care the visual perception very much.

 

For example, some makeup brush manufacturers use top grade material on the brushes, such as ZGF goat hair and copper ferrule, and quote very high price to the customers. Although the customers think the price is really higher, but they believe they will get great quality with such price. Therefore, they place orders to the makeup brush manufacturer and then are looking forward to perfect brushes. However, after unpacking, they are shocked by the bad quality. Yes, the brushes have great touching feeling and are very comfortable. But how poor the workmanship is! There are obvious glue hints on the ferrule and handle, many hairs falling down during application, the joints of ferrule and handle have distinct gap and hairs exposed from the joint, the hairs has heavy smell….

 

The customers must be angry since they pay so much on the brushes. No matter how great the material is, the brush just look like low grade products, and it is impossible to sell high price.

 

Also, even with relatively lower grade material, if the workmanship is perfect, no any flaw, the brush will look like great high grade product and can certainly sell much higher price.

 

In this case, workmanship is much more important than material. No person will care yourinner qualities when you have ugly apperance. This principle also apply to makeup brushes. No users will care the material of the brushes with ugly and dirty apperance.

 

If you are not satisfied with samples

Sample evaluation/checking is a essential step during custom makeup brushes. By sample evaluation, customers can check if the makeup brush manufacturers can meet their quality requirement, and if the brush is exactly what they need.

 

Some customers would like to place order first and then require the makeup brush factory to send samples for confirmation before mass production. In this case, the sample is free, and the shipping charge is paid by customers. If customers are not satisfied with the samples quality, as a professional makeup brush manufacturer, we will make new samples until the customers are satisfied with everything. In this condition, we will afford all related fee to make new samples, including the shipping charge by ourselves. As it is really our responsibility to offer satisfied samples to customers before mass production.

 

While some customers prefer paying samples first, and will not place orders until they get satisfied samples. So they firstly pay USD180 for example to require customers to send them samples. The USD180.0 may also include the shipping charge to their office. If they are not satisfied with the samples due to the color, quality, logo etc, they may be not willing to place orders to us. To retain the customers, we will offer customers a proposal that we can make new samples for them and afford all related cost including the shipping charge to customers.

 

In fact, few customers will be satisfied with the first sample, as the word description may not so exact, and the makeup brush factory may have some misunderstanding on customers’ requirements, so it is usual that the first samples are not perfect. on this occasion, customers should firstly contact the factory and point out the problem of the samples, and then require the factory to offer new samples.

 

Please do not hastily give up once getting the unsatisfied samples, after all, you have paid some money for the samples, it is a pity to give up or transfer to another factory at this very beginning. Please help to communicate with us once you are not satisfied with our samples, we will do everything we can do to offer you satisfied samples.

 

Do not compare makeup brush price in long time span

We know that it is not the first time for most customers to buy makeup brushes from chinese makeup brush manufacturers. Some must have been in this field for many years and have cooperated with many worldwide makeup brush factories for many years. So they can estimate the rough price range of the brushes they need even if no manufacturer can offer the exactly same price with the others.

 

Even those customers who just step into the makeup brush industry will also send their inquiries to manufacturers as many as they can, so that they can compare the price between different suppliers and try to find the best one from them.

 

We can understand that customers need to compare price between different suppliers to have a rough idea on the price system of the makeup brushes. However, such comparation should be in the same period. It will be the best if the time span can be shorter than one month. That is, customers send same inquiry to many suppliers in early 2013 March, and get all quotation within one month, then they can compare all quotation.

 

If the time span is too long, such comparation will be meaningless, as the price must have great difference. For example, one customer sends us an inquiry for our quotation, and we quote our best price according to their drawings and samples, but they are surprised by our price and said our price is double of their previous supplier. The fact is their last order was placed in 2011 Jan, so they can get great price from their previous supplier. However, when they want to order again from that supplier this month, the supplier increases the price a lot, otherwise, the supplier will not accept this order. Therefore, they try to find another supplier who can offer the same price as they get in 2011. Of course, now they will not be able to get the same quality brush with such price.

 

The makeup brush manufacturers will know that the cost has increased a lot comparing with 2011. The increase of all cost such as material cost, labor cost and other operation cost, have decided the price trend of the makeup brushes.

 

Therefore, customers should not compare the current price with that in 2011. In fact, the price will change even within one month due to the mateial cost change. That is why the valid period of our quotation is 30 days.

 

 

The selection of eyeliner and eyeliner brush

Most ladies know that eyeliner is the most difficult part of the whole makeup. It is hard for a fresh hand to create a perfect eyeliner makeup especially when you have a improper tools.

 

Not like other makeup brush products, eyeliner have different status: eyeliner cream, liquid eyeliner and eye liner pencil, and each equips different eyeliner brush or tools.

 

For a fresh hand, you should not buy liquid eyeliner, otherwise, you will spoil the whole makeup. Eye liner pencil or eyeliner cream will be much better for you. At the same time, you should choose a proper makeup brushes if you buy eyeliner cream. Precision eyeliner brush with soft and slim brush head will not good for you, as such eyeliner brush is very hard to handle, fresh hands will not be able to finish the eyeliner makeup with such brush. The eyeliner brush with more and stiffer brush heads will be easier for you to handle, for example angled eyeliner brush.

 

When you become more and more skillful on the eyeliner makeup, you will have more choice on the eyeliner and brushes. If you prefer liquid eyeliner to creat better eyeliner but not so skillful to use precise eyeliner brush, you can also use brush with more and stiffer heads to apply eyeliner. You will find surpirised effect.

 

If you are skillful enough on the eyeliner makeup, you can choose any eyeliner with any tools. Professional makeup artists will have all kinds of eyeliners and tools to create different makeup at different occasion.