About our bank account

Yesterday, we got an email from a customer who told us that they have transferred the payment and can not pay again to the western union account. We are really puzzled and can not understand what is the meaning of the customer. Therefore, we read the emails between the customer and “us” (sales@tmakeupbrushes.com), and surprisely find that “we” (sales@tmakeupbrushes.com) once sent an email to the customer and require customer to pay to another account.

 

The email is as the below:

Please note that i am currently having issues with my bank concerning loan financing from a sister company and we will have problem getting money from the account in the Proforma Invoice. 

 

Please do well to revert the wire payment instruction if you have already done so. Find attached, a revised Proforma Invoice with Western Union details to serve as interim solution to problem we currently have.

 

We are really shocked, we never sent this email to the customer, and we never have any problem on our bank account. We know that our email must be hacked!

 

Finally, we find that the ID of the hacker is from Nigeria, this ID may be from a Proxy Server, so it is really hard to track and locate the hacker. Also. the hacker has filtered the email address of the customer, so we are not able to receive the email from the customer.

 

Fortunately, the customer promised to arrange the payment on Monday, so the hacker send the above email on Saturday. But to expedite the shipment, the customer transfer the payment on Friday and cannot get it back.

 

Fortunately, the customer know our alternative email, without getting our any reply, they send email to our alternative email for checking. Otherwise, the customer must think we are cheating them, besides the money loss, it will greatly affect our future cooperation.

 

Here we would like to declare:

 

WE WILL NEVER CHANGE OUR BANK ACCOUNT, OUR BANK ACCOUNT IS ALWAYS TONEY INDUSTRY CO.,LTD.

 

Even if we have any change on the bank account, we will notify all customers in advance in written documents.

 

Please do not believe any notice of bank account change even from our email address sales@tmakeupbrushes.com . And if you have any doubt, please call us at 86-512-57864282.