If you are not satisfied with samples

Sample evaluation/checking is a essential step during custom makeup brushes. By sample evaluation, customers can check if the makeup brush manufacturers can meet their quality requirement, and if the brush is exactly what they need.

 

Some customers would like to place order first and then require the makeup brush factory to send samples for confirmation before mass production. In this case, the sample is free, and the shipping charge is paid by customers. If customers are not satisfied with the samples quality, as a professional makeup brush manufacturer, we will make new samples until the customers are satisfied with everything. In this condition, we will afford all related fee to make new samples, including the shipping charge by ourselves. As it is really our responsibility to offer satisfied samples to customers before mass production.

 

While some customers prefer paying samples first, and will not place orders until they get satisfied samples. So they firstly pay USD180 for example to require customers to send them samples. The USD180.0 may also include the shipping charge to their office. If they are not satisfied with the samples due to the color, quality, logo etc, they may be not willing to place orders to us. To retain the customers, we will offer customers a proposal that we can make new samples for them and afford all related cost including the shipping charge to customers.

 

In fact, few customers will be satisfied with the first sample, as the word description may not so exact, and the makeup brush factory may have some misunderstanding on customers’ requirements, so it is usual that the first samples are not perfect. on this occasion, customers should firstly contact the factory and point out the problem of the samples, and then require the factory to offer new samples.

 

Please do not hastily give up once getting the unsatisfied samples, after all, you have paid some money for the samples, it is a pity to give up or transfer to another factory at this very beginning. Please help to communicate with us once you are not satisfied with our samples, we will do everything we can do to offer you satisfied samples.