Everyone knows that credit is the most important during business especially the international business. If the suppliers and buyers are in the same location, the can solve some problems face to face, while for international business, the buyers and sellers may complete many orders even if they never see each other. It requires more on the credit of both sides especially the suppliers.
The credit covers all aspects of business. At the very beginning of inquiry, the buyers would like to cooperate directly with the makeup brush factory, while some trading companies will pretend to be a factory to gain the customer trust; during quotation, customer would like to custom makeup brushes with high quality, but some bad suppliers mix some inferior material into the good material; on the promised delivery date, the suppliers can not finish the production and deliver as promised……..
In fact, everyone can understand that there exist uncontrollable things during makeup brush production. At this time, the suppliers should communicate with customers immediately to tell them the reasons and results; for example, the customers order 5000 brush sets, while during production, 500pcs is not qualified which must be reworked, it will certainly delay the delivery time, at this time, suppliers should honestly explain all issues to customers and let customers know you just would like to send them qualified brushes, so the delivery has to be delayed. I believe the customers can understand this.
Once something happened, it is very bad to make any excuse, as the customers have been in the business for many years, they know the truth. It will be better to tell the truth and resolve the problem together.
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