During custom makeup brushes, most customers will require samples. Some may agree to place orders first, but some may prefer checking sample quality before placing order or arranging payment.
It raises a question: how to arrange the shipment of samples? Certainly, the customers should pay the shipping charge, but how to pay if customers have no DHL/FEDEX/UPS account #?
Some customers would like to pay the charge to makeup brush manufacturer, and then the makeup brush manufacturer pay the express. But the bank fee is too high, for example, the shipping charge is USD50.0, but the bank fee may about USD30.0 or more, so the customers may need to pay USD80.0, but the makeup brush manufacturer can just receive USD20.0 which is too far from the real shipping charge. That is why most customers and makeup brush factory do not like bank transfer for shipping charge, not cost-effective.
In fact, customers can arrange the pickup online. Take DHL for example, customers can apply on DHL website and let the local DHL contact the makeup brush factory to pick up the package. Customers just need to fill in detailed information on DHL website, such as the customers’ address, contact person and telephone, the pickup address, contact person and telephone, customers’ bank information, the package size and weight etc. The DHL will contact the makeup brush supplier to arrange the pickup, or send email to customers to confirm the pickup date/time.
Sample delivery has been a bottleneck for both customers and suppliers for a long period, it affects our cooperation deeply. Now many of our customers use this way to arrange the sample delivery, it really helps us to solve this long-term problem.
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