About refund of the sample fee

When customizing makeup brushes, customers usually will require samples before batch order. Since they can not guarantee that they will finally place orders, the makeup brush manufacturers will charge sample fees and promise that the sample fee will be refunded to customers after receiving orders.

 

However, the precondition of the refund is the order quantity should meet the MOQ requirement. For example, our MOQ is 500pcs each. We clarify this requirement to customers at the very beginning, and they show no objection and require samples at first with USD100.0. While after confirming samples, they say they can only order 300pcs each. Normally we will not accept so few quantities, while after long time negotiation and considering it is the first cooperation, we finally agree with 300pcs each. But at this situation, we will not refund the sample fee.

 

Also, we may not refund the sample fee if any condition changes. For example, payment terms changes from 100% prepay to 20% prepay; the unit price reduces from USD10.0 to USD9.5 etc.

 

Anyway, if all conditions are kept as original, we will certainly fulfill our promise. Sometimes, customers forget the sample fee they have paid, we always remind them to deduct the sample fee from the payment after getting their orders. We are professional and reliable makeup brush factory, our aim is to establish long term cooperation with customers instead of destroy our fames by so few sample fee. While to get the refund of sample fee, customers also need to keep all their original conditions.