Communication ways on different steps

No matter what kind of products, customers and suppliers always need communication to reach agreement and to push the project moving forward. Everybody knows some communication skills more or less; here I would like to say the communication ways on different steps during custom makeup brushes.

 

For the customers who would like to custom makeup brushes with complex and special design, it is better to communicate via email at the beginning. As it is hard to clearly express the design on the phone, also due to the language limit of both sides, it may cause misunderstanding on the phone. While by email, both sides will have enough time to read and understand the meaning. So at the beginning, customers and suppliers should communicate by email.

 

Once both sides reach agreement on the design, the makeup brush manufacturers will need to quote according to the design; both sides need to discuss on the delivery time and payment terms etc. At this step, emails will also be better than phone. As emails are traceable once if any side forget the terms, and emails can also be a proof if any conflict arise. Anyway, if any side would like to move quicker, it is great to set up a call to discuss details. The price, delivery time and payment terms can all be discussed on the phone to push the ball roll quirkier. But all discussion results on the phone should be finalized and confirmed by both sides via email in case of any misunderstanding or conflict.

 

Once the production is finished, manufacturers can call or email customers to arrange the shipment. After the shipment is sent out, it will be great if manufacturers can call or email customers to notify the related information or tracking number. Once customers receive the shipment, a call or email will be essential to notify such receiving.

 

If customers find any quality problem with guarantee period and would like to resolve such problem quickly, call the manufacturers to notify such problem is good, but a written email should also be followed.

 

Now emails have play an important role in international business, for anything urgent, it is ok to set up a call, but everything that needs confirmation or finalization should be via email or written letters.