Due to environment protection consideration, some customers may prefer bamboo handles for their makeup brushes. It is ok for many makeup brush manufacturers to produce such bamboo brushes, while customers should understand that the lead time for bamboo handles will be longer than wooden or plastic handles.
The reason is the original color of bamboo is slight yellow, while customers always require the color to be white, so the makeup brush factory has to do some special process to change the color to be white, and then do the painting. For the wooden handles, if the weather is rainy, we can bake dry the paint to ensure on-time delivery; but for bamboo handles, we can not bake them but only air dry or sun dry. If baked, the bamboo handle paint will change to yellow again. Therefore, on rainy day, it is usually hard for us to deliver the makeup brushes on time.
During custom makeup brushes, if customers would like to have bamboo handles, we usually offer longer lead time than wooden handles, while sometimes, we can not foresee the weather situation in future, so sometimes if it rains for many days, we may not ship the goods on time only because the paint is not dry enough.
We indeed want to get the understanding from customers on such issue, while we know that it is really our responsibility to control everything during makeup brush production including the weather situation. Therefore, if our normal lead time is 30 days, in June and July which is the rainy season in China, we may quote 45 days for makeup brushes with bamboo handles. The situation will also happen in winter. If customers can accept 45 days that will be ok for both of us; while if customers are urgently in need of the brushes, we will try our best to expedite the shipment, but we can not promise anything as we can not control the weather.
As a makeup brush factory, we always try our best to meet customers’ all requirements, but we also need customers’ understanding and support once any inevitable issue happens.
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