2011年6月9日星期四

The importance of customers' profession

During makeup brush business, people believe that professional is the case of the makeup brush manufacturer or seller instead of the buyer. They believe that as long as the makeup brush supplier is professional enough, the communication will be move quickly.

In fact, it is really a misunderstanding. It just like that a clothes buyer sends an email to a seller: hey, I need red cloth; can you please send me quotation? How should the seller quote since there is no picture, no dimension, and no any detail explanation?

It is the same for makeup brush business. We often receive emails like that: please quote us sable hair brush……We have so many makeup brushes with sable hair, which one should we quote? Then we send emails to ask for detailed dimension or pictures, the customers always are not so clear about that. It is really hard for us to move forward.

If customers would like to buy our existing makeup brushes, it is easy, just let us know which type you like, and then you will get quotation from us.

While for custom makeup brushes, customers should at least offer pictures for the makeup brushes they need, if the pictures are clear enough, we, as the professional makeup brush factory, can get known the material and dimension of the makeup brushes from the pictures, it will be enough for quotation; if no picture, customers should describe their detailed requirements on material, size, colors etc; if customers have no picture, and have no idea on material and size requirements, please at least let us know your target price, so that we can suggest you some of our similar or existing brushes for your reference.

The customers’ professional is so important not only during initial quotation but also in the following communication of the order processing; if customers are professional, the makeup brush factory can immediately feedback and resolve all related issues about the makeup brush orders. It will greatly help to push the order fulfillment more quickly and effectively.

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