Real samples are the best for quotation

Some customers can not understand why the makeup brush manfuacturers always require real samples for quotation during customizing makeup brushes. As they have specified their detailed requirements on the material/size/color of the brush bristle/ferrule/handle/logo, they believe these information will be enough for quotation. However, detailed description is not always enough, for example the bristle material and workmanship.

 

Recently, we received an inquiry from a customer who have sent us their detailed requirements on the required makeup brushes including the brush drawing and notes of the material and color of each part. Therefore, we quoted accordingly. However, they are surprised by our price and said our price is 50% higher than their current price. We realize that something must be wrong, as our cost will never so higher than others. Therefore, we try to communciate with the customer and get the real samples from them. After evaluating their samples, we know where is the problem. Customer requires #10 goat hair for their brushes, but there are so many grades for #10 goat hair, so we quoted the best grade, but the real material of customer’s real samples are with much lower grade #10 goat hair. Therefore, we requote according to the exact hair grade and customer feels very satisfied with our price.

 

The workmanship is another factor which is not so easy to clarify and explain, but as a manual product, without knowing the requirement on the workmanship, it is not easy to offer exact quotation of the brushes. Different workmanship will cause great difference on price.

 

Sometimes, customers are not so professional on the material and workmanship, so they can not specify exact material grade, which will cause misunderstanding of the makeup brush factory. Therefore, the best effective and safty way is to send real samples to the makeup brush factory, then the factory will know customer’s exact requirements on material and workmanship from the samples.

 

Therefore, during custom makeup brushes, if you have real samples in hand, or if they are available, it will be the best if you can send the samples to us.