Customers decide their brushes

Recently, we are almost crazy by a customer.

It is known that our MOQ is 500pcs each at least, but she only needs 100pcs, then we express our apology for not be able to help her. We believe that she must give up and look for another makeup brush supplier. Such issue often happens.

However, she called again and again to require us to make 100pcs for her. Customer is god; it is really hard for us to refuse her again and again, so we finally agree to make 100pcs for her just in high price. She accepts.

At the very beginning, she required MAC quality brushes, so we sent her the quotation. After getting the quotation, she was satisfied and said she will arrange the payment ASAP. Then we began to order materials for production.

But, in the next day, she called us again and asked if we can change the hair color, ferrule color and handle shape. Due to the low order quantity, any change will cause cost increase, so we quoted her new price and canceled the material order to wait for her update.

Unfortunately, she had a new idea on the brushes in the next morning, and would like to have two-tone color for each brush, that is really hard for such low quantity, we told her that will greatly increase the cost and it will be better if she can increase the quantity. She refused and said price was not a problem. So we quoted her again and express our hope that she can finalize the brush types she need and then contacted us for quotation.

She agreed and said she would put the brushes together and then sent to us. Anyway, the same situation happened everyday, we heard the same sentence everyday: if I do not want this type, can you suggest another proper one for me...? This really tortured us.

Although we have expressed that she should decide and finalize every detail on the brushes, and then ask for quotation from the makeup brush supplier, she still persist in her old ways.

We really hope that such issue not happen again or at least not happen often. As a makeup brush manufacturer, we are professional than some customers who just step into this field, it is ok to give some of our suggestion. However, for custom makeup brushes, customers decide everything. It will make us crazy if we always quote and quote but customers always change their ideas and preference.