Customers and suppliers should understand each other once any problem occurs

Few customers really believe they are superior to suppliers since they are the one who pay the money. It is true that customer is god, while sometimes, customers should try best to understand the situation of suppliers.

 

Recently, a customer sent us an email to require us to replace some packs. In fact, the packs are in good situation before shipment, and after a 45 days sea shipment, the packs become damaged. Our terms is FOB instead of CIF, so theoretically, we should not afford the cost of such damage during the sea shipment. However, considering our customer’s situation, we agree to send them replacements without hesitation just require customer to afford the shipping charge.

 

It is surprised that the customer becomes very angry and insist that the packs are damaged before shipment. It is really unreasonable, we have strict inspection system before shipment, such situation will never happen. We are professional makeup brush manufacturer and have been in this area for more than 10 years, we never cheat customers at any situation.

 

The customer was so angry and said we should never expect them to pay the shipping charge, and said that they would never do business with us although our brush quality is very good and sell well.

 

In fact, the shipping charge is just less than USD100.0, we do have the ability to pay the shipping charge, what we can not accept is unreasonable compromise.

 

We believe that customers and suppliers should be on the equal position; it is true that customers pay the money, but suppliers also supply goods and service.