If shipment hold on customs

Some people may become scared once knowing their shipments are hold on customs. In fact, it is just a routine inspection at customs, no need to worry too much.

 

Some may ask: our shipments are never hold on customs, why this time? Well, there are so many packages passed the customs everyday, it is impossible to inspect each package, so the customs have to randomly check the packages. Sometimes, your packages may pass the customs without inspection, while sometimes, they are randomly chosen to be inspected.

 

Usually, there will be no problem as long as your packages are not dangerous goods or declare less value to avoid taxes. The customs will release the packages within 1-2 days.

 

If the shipments are hold on the Chinese customs, our forwarder will immediately notify us and require us to offer required documents, then the forwarder will submit these documents to the Chinese customs, if no problem, the packages will be released quickly.

 

If the packages are hold on the customers’ customs, the forwarder will also contact customers immediately according to the contact information on the waybill, so it is very important to list customer’s correct contact information on the waybill in case of anything happened. The forwarder will tell customer to submit essential documents. Also, we will keep tracking the shipments once they are sent out, if finding anything unusual, we should immediately contact customers and let them contact their local forwarder to check out the shipment status. If no problem, the packages will be also released quickly.

 

Therefore, as long as your products and documents are legal and declare actual value, no need to worry even if they are inspected at customs