The corrective actions to package problem

For package/pouch inconformity:

The package mentioned here is the PP/PVC pouch for individual brush instead of makeup brush set or inner/outer carton.

Most Chinese makeup brush manufacturers defaultly use the inventory material to produce the packages if customers have no certain requirement on the style. So even for same customers, the package styles of two orders may be different. For example, the packages for first order is transparent, while in the second order, the packages may become frosted; the packages for one batch may have burrerfly holes, while another batch may not have….

If customers would like to have unified packages for all their orders, the following corrective actions will be implemented during our production:

1. Standardize and unify package material and style for same customer;
2. Establish and carry out more strict quality inspection system, especially on packing;
3. Before batch production, we will firstly send pictures of the whole brushes and packages to customers, and will not start mass production until getting customers’ approval; also before each shipment, we will send customers some pictures of the brushes and packages etc, and will not ship the goods until getting customers’ confirmation

For improper packages

Sometimes, the packages and makeup brushes are in good condition before shipment, while reaching customers, they are somewhat damaged. It may because rude shipment but sometimes it is because improper packages. For example, the outer carton is frail so can not avoid of related damage in transship; or some customers require certain packs for individual makeup brushes but such pack are fragile which are very easy to be damaged during shipment.

The following corrective actions can avoid of such problems:

1.       For international shipment, use secure outer and inner cartons, such as cartons with 4 levels.

2.       If the packs for individual makeup brushes are fragile, confirm with customers to check if we can supply makeup brushes in bulk and send the packs separately, and customers pack these in their warehouse.

3.       Label related marks on the outer cartons to remind the forwarders carefully and gently load and unload the cartons.