We are committed to offering our Customers the best makeup brushes available. If you feel the products you received from us do not meet the requirements on the orders or the previous communication between us, please return the unused makeup brushes and we will be happy to remit your account for the amount of the purchase without shipping charges. Regrettably, return shipping and handling charges are not refundable.
Defective makeup brushes: If the makeup brushes you received are defective, please contact us immediately and let us know details; you will get a full refund.
Damaged makeup brushes:
When the makeup brushes you ordered arrive, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the makeup brushes in your shipment, please contact us immediately by email . Please provide the order number along with your email address and the pictures of damaged makeup brushes for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged makeup brushes, and take the pictures for inspection by the carrier.
When the makeup brushes you ordered arrive, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the makeup brushes in your shipment, please contact us immediately by email . Please provide the order number along with your email address and the pictures of damaged makeup brushes for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged makeup brushes, and take the pictures for inspection by the carrier.
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